Privacy Policy
Last Updated: February 2025
At cryenovari, we believe your financial information deserves serious protection. This isn't just another legal document we had to write—it explains exactly what we collect, why we need it, and how we keep it safe.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles. But more than just following rules, we think you deserve straightforward answers about your data.
Information We Collect
When you work with us, we collect different types of information depending on which services you use. Some of this you give us directly. Some we gather automatically as you use our platform.
Personal Details
Your name, email, phone number, and address. Basic stuff we need to communicate with you and verify your identity.
Financial Information
Income details, employment status, and information about your financial goals. We don't store your full bank account numbers or credit card details on our servers.
Usage Data
How you interact with our platform—pages visited, time spent, features used. This helps us improve our services and spot potential security issues.
Technical Data
IP address, browser type, device information, and operating system. Standard web stuff that helps us keep the platform running smoothly.
How We Collect This Information
Most data comes directly from you when you create an account, fill out forms, or use our financial tools. We also use cookies and similar technologies to track how our platform performs and where we can make improvements.
Sometimes we receive information from third parties—like credit reporting agencies or verification services—but only when you've given us permission to check those sources.
Why We Need Your Information
We're not collecting data just for the sake of it. Everything we gather serves a specific purpose related to helping you build a stronger financial foundation.
- Providing our financial education services and personalized guidance
- Verifying your identity and preventing fraud
- Communicating with you about your account and our services
- Improving our platform based on how people actually use it
- Meeting our legal obligations under Australian financial regulations
- Analyzing trends to develop better financial tools and resources
- Sending you relevant updates about services you've expressed interest in
We won't use your information for purposes you haven't agreed to. If we want to use your data in a new way, we'll ask for your permission first.
How We Protect Your Data
Financial information demands serious security. We use industry-standard encryption for data transmission and storage. Our servers are located in secure Australian data centers with physical and digital safeguards.
Security Measures Include
Encrypted connections (SSL/TLS), regular security audits, restricted employee access based on role requirements, automated monitoring for suspicious activity, and secure backup systems. We also have incident response procedures if something does go wrong.
That said, no system is completely bulletproof. We do everything reasonably possible to protect your information, but we can't guarantee absolute security. If we detect a data breach that affects you, we'll notify you and the relevant authorities as required by Australian law.
Sharing Your Information
We don't sell your personal information to anyone. Period. But we do share data with certain third parties when necessary to provide our services.
Service Providers
Companies that help us run our platform—hosting providers, payment processors, analytics services. These partners only access the data they need to do their specific job, and they're contractually required to protect it.
Legal Requirements
Sometimes we're legally required to disclose information—court orders, regulatory investigations, or when we believe disclosure is necessary to prevent harm or illegal activity.
Business Transfers
If cryenovari is acquired or merges with another company, your information would likely transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.
Your Privacy Rights
Australian privacy law gives you several rights regarding your personal information. These aren't just theoretical—we've built systems to actually honor these requests.
What You Can Do
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated data
- Ask us to delete your information (with some legal exceptions)
- Opt out of marketing communications while still using our services
- Request a copy of your data in a portable format
- Withdraw consent for data processing where applicable
- Lodge a complaint with the Office of the Australian Information Commissioner
How to Exercise These Rights
Send us an email at contact@cryenovari.com with your specific request. We'll need to verify your identity first—usually by confirming details from your account. We aim to respond within 30 days, though complex requests might take longer.
Some requests have limitations under Australian law. For example, we might need to retain certain financial records for regulatory compliance even if you ask us to delete your account.
Data Retention
We keep your information for as long as your account is active, plus whatever period Australian law requires us to maintain financial records—typically seven years for tax and regulatory purposes.
Active Account Period
While you're using our services, we maintain your full account data to provide our platform features and support.
After Account Closure
When you close your account, we deactivate it immediately but retain certain records to meet legal obligations and resolve potential disputes.
Final Deletion
After the required retention period ends, we securely delete or anonymize your personal information so it can't be traced back to you.
Cookies and Tracking
Our website uses cookies—small files stored on your device that help us remember your preferences and understand how you use our platform.
Types of Cookies We Use
Essential cookies keep the site functioning properly. Analytics cookies help us understand user behavior and improve our services. Preference cookies remember your settings. We don't use advertising cookies.
You can control cookie settings through your browser, but disabling certain cookies might affect how our platform works for you.
Children's Privacy
Our services are designed for adults managing their finances. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected data from a minor, we'll delete it promptly.
International Data Transfers
Your information is primarily stored and processed in Australia. Some of our service providers operate internationally, which means your data might be transferred outside Australia. When this happens, we ensure these providers maintain privacy standards comparable to Australian law.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our platform. The "Last Updated" date at the top shows when we last revised this document.
Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account.
Questions or Concerns?
If something in this policy isn't clear, or if you have questions about how we handle your data, we're here to help.
cryenovari Financial Services
66 Hope St, South Brisbane QLD 4101, Australia
Phone: +61 410 727 853
Email: contact@cryenovari.com
You can also file a complaint with the Office of the Australian Information Commissioner if you believe we've mishandled your personal information.